Terms & Conditions

These Terms & Conditions govern the use of our website and the booking of any cleaning services we provide. By booking our services or using our website, you agree to these terms.

1. Services Offered

We offer multiple residential and commercial cleaning services, including but not limited to deep cleaning, regular cleaning, office cleaning, move-in/move-out cleaning and other specialized services listed on our website.

Service availability may vary based on location, schedule and service requirements.

2. Service Packages & Pricing

  • We offer predefined service packages with pricing clearly displayed on our website.
  • Prices shown are estimated/base prices and are calculated based on standard conditions.
  • Final charges may vary depending on factors such as:
    • Property size
    • Level of dirt or stains
    • Additional service requests
    • Special cleaning requirements
  • Any change in pricing will be communicated before the service begins.

3. Booking & Confirmation

  • Bookings can be made online, by phone or via email.
  • A booking is considered confirmed only after we acknowledge it.
  • We reserve the right to decline or cancel a booking if the provided information is incomplete or inaccurate.

4. Payments

  • Payment is due upon completion of the service unless otherwise agreed.
  • Accepted payment methods are listed on our website.
  • Late or unpaid balances may result in service refusal for future bookings.

5. Cancellations & Rescheduling

  • Customers must notify us at least 24 hours in advance to cancel or reschedule.
  • Late cancellations may be subject to a cancellation fee.
  • We may reschedule services due to unavoidable circumstances such as staff unavailability, weather conditions or emergencies.

6. Customer Responsibilities

Customers are responsible for:

  • Providing accurate details about the property and required services.
  • Ensuring safe and reasonable access to the premises.
  • Securing fragile, valuable or personal belongings before the service.

We are not responsible for issues caused by pre-existing damage or unsafe conditions.

7. Quality Assurance & Complaints

  • We aim to provide high-quality service for all service types.
  • If you are not satisfied, please contact us within 24 hours of service completion.
  • We will review the concern and take reasonable steps to resolve it.

8. Damage & Liability

  • Our staff handles all properties with reasonable care.
  • Any damage must be reported within 24 hours after service.
  • Our liability is limited to the cost of the service provided.
  • We are not liable for indirect or consequential losses.

9. Health, Safety & Access

  • Customers must inform us about pets, hazardous materials or special conditions.
  • We reserve the right to refuse or stop services if the environment is unsafe.
  • Our staff follows standard safety and hygiene practices.

10. Website Use & Content

All information, photos and service descriptions on this website belong to Cleanin. Duplication and unauthorized usage are forbidden.

11. Changes to Services & Terms

We reserve the right to:

  • Modify service offerings or pricing.
  • Update these Terms & Conditions at any time. Changes will be effective once posted on the website.

13. Contact Information

If you have any questions or require clarification regarding these Terms & Conditions, our support team is here to help. We recommend reaching out for guidance on our policies, service procedures or account-related matters. For questions or concerns regarding these Terms & Conditions:

Contact Us